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Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Register for our services or create an account
- Subscribe to our newsletters or marketing communications
- Contact us for support or inquiries
- Participate in surveys, contests, or promotions
- Use our fitness tracking or assessment tools
2. Types of Personal Data
The personal information we may collect includes:
- Contact information (name, email address, phone number)
- Demographic information (age, gender, location)
- Health and fitness information (goals, preferences, progress data)
- Payment information (billing address, credit card details)
- Usage data (how you interact with our services)
3. How We Use Your Information
We use your personal information to:
- Provide and improve our fitness and coaching services
- Personalize your experience and recommendations
- Communicate with you about our services and programs
- Process payments and manage your account
- Send you marketing communications (with your consent)
- Analyze usage patterns to improve our services
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on:
- Consent: When you agree to receive marketing communications
- Contract: To provide services you've requested
- Legitimate Interest: To improve our services and customer experience
- Legal Obligation: To comply with applicable laws
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business
- Professional coaches and trainers involved in your program
- Legal authorities when required by law
- Business partners with your explicit consent
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain data for:
- Account information: Until account deletion plus 3 years
- Health and fitness data: Duration of service plus 2 years
- Marketing data: Until you unsubscribe
8. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Transfer your data to another service
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about the types of cookies we use and how to control them.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
11. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child has provided us with personal information, we will delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Phone: +1 (555) 123-4567
Address: [Your Business Address]
For GDPR-related inquiries, you may also contact our Data Protection Officer at: [email protected]